Privacy Policy

Dr Ash's Auto

Last updated: 16 September 2026

Dr Ash's Auto respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how Dr Ash's Auto collects, uses, stores and discloses personal information when you use our website, contact us, request a quote or use our services.

Information We Collect

We may collect personal information that you provide to us, including:

  • Your name

  • Phone number

  • Email address

  • Vehicle information you provide, such as make and model

  • Your address or location where relevant to providing our services

  • Details about your vehicle, service requirements or enquiry

  • Any other information you choose to provide through our website or when communicating with us

We may also collect limited information about how you use our website, such as device and browser information and website usage data.

How We Collect Your Information

We may collect personal information when you:

  • Complete a form on our website

  • Request a quote or make an enquiry

  • Contact us by phone, email or other communication channels

  • Book or use our services

  • Provide information to us in person

  • Consent to receive SMS communications from us

We aim to collect personal information directly from you wherever reasonably possible.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and quote requests

  • Contact you about your vehicle or service requirements

  • Provide and manage our services

  • Arrange appointments and send appointment reminders

  • Provide customer support and service updates

  • Send SMS communications where you have provided the appropriate consent

  • Send marketing communications where you have separately consented to receive them

  • Process and manage customer requests

  • Improve our services and website

  • Maintain business records and meet legal obligations

We will only use your information for purposes that are reasonably necessary for our business activities and consistent with this Privacy Policy.

SMS Communications

If you provide your mobile number and separately consent to receive SMS messages, Dr Ash's Auto may use your number to send service-related or marketing messages according to the consent you have provided.

SMS messages may include appointment confirmations and reminders, service updates, customer support messages, review requests and, where separately authorised, promotional messages.

You can opt out of SMS communications at any time by replying STOP to an SMS message. You can also contact us directly if you need assistance.

Your mobile phone number, SMS opt-in information and messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share necessary information with service providers that help us operate our business and provide communications, but those providers may only use the information as necessary to provide services to us.

Disclosure of Personal Information

We may disclose personal information to service providers who assist us with operating our business, such as website, communication, booking, payment, technology or other business support services.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, property or customers.

We do not sell personal information.

Overseas Disclosure

Some service providers we use may store or process information outside Australia. Where this occurs, your personal information may be transferred to and stored in another country.

We take reasonable steps to ensure that information handled by our service providers is treated securely and consistently with applicable privacy requirements.

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

Please contact us using the details below.

Privacy Complaints

If you believe we have handled your personal information inappropriately, you can contact us and explain your concern.

We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or information-handling practices.

The updated version will be published on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, wish to request access or correction of your information, or have a privacy complaint, please contact:

Dr Ash's Auto
Phone: 0422 141 970
Email: [email protected]